: Binny

customer service

HOW TO ORDER

Welcome to the Binny online store! To purchase a product on our site, simply click on the item you wish to buy, select the size and colour required and click 'add to bag'. You can then go back and add additional items to your bag or click 'Buy Now'. Please note you will need your credit card details, including the billing address to finalise your online shopping experience.

CAN I CHANGE/CANCEL MY ORDER?

Yes you can change your order whilst you are still browsing and shopping, simply remove it from My Bag. However, once your order has been confirmed, it's not possible for you to change or cancel it prior to dispatch. The order will be sent to you and then if required you will have to return it. Refer to our Returns Policy if you require further information.

HOW DO I KNOW WHAT SIZE I AM?

Binny is a regular size fit.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

Unfortunately popular items do tend to sell out quickly online, so if you’ve seen something you must have, be sure to snap it up quickly.

PAYMENT CHOICES

We accept payment via VISA and Mastercard credit cards.

Your card will be debited at the time of despatch.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping online with Binny is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

DELIVERY

HOW MUCH WILL POSTAGE AND PACKAGING COST?

We charge a flat rate of $10.00 for any purchase to be shipped within Australia. Binny offers free delivery on any order over $250 AUD in Australia.

INTERNATIONAL ORDERS DUTIES AND TAXES

Please note customs policies vary from country to country. You may be subject to relevant overseas custom duties and/or other taxes that you may incur and these are payable by the recipient. Please check with your local customs office for further information.

WHICH COUNTRIES DO YOU SHIP TO?

Binny currently ships domestically within Australia and to most destinations around the world. Binny uses Australia Post trackable services for all our international shipping.

WHICH COURIER COMPANY DO YOU USE?

For delivery within Australia we use Australia Post trackable post bags.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please email us info@binnywear.com

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

For domestic delivery, you should receive your order within 3-10 working days from when you order.

RETURNS & EXCHANGES

* SALE returns are for store credit or exchange only. There is no full cash refund on sale items, just store credit. You must have a Returns Authorisation by the company (RA). This can only be obtained by emailing info@binnywear.com. Please allow 1-2 working days for a response.

* All returns must have a Returns Authorisation by the company (RA). This can only be obtained by emailing info@binnywear.com. Please allow 1-2 working days for a response.

Any item purchased on-line for refund or exchange must be unworn, unwashed and have the original tags still attached. All RA for returns must be made within 7 days of order date and be returned to Binny within 14 days of order date.

RETURNS FOR REFUND

Alternatively, you may post your purchase to the address below. Please include the receipt and returns/exchange form (comes with your order) with your goods and indicate the reason for your return. Refunds will be credited against your original method of purchase, excluding delivery charges.

RETURNS FOR EXCHANGE

Items can only be exchanged for an alternate size or colour of the original style purchased. Should you wish to exchange for an alternative size or colour please enclose with your goods a postage paid, self addressed bag sufficient to return your purchase to you. All postage costs will be covered by the customer. Should stock no longer be available to exchange for colour or size, a refund will be made crediting your original method of purchase.

Please ensure your name, address, phone number and instructions (including copy of RA email) are clearly indicated and send to:

Address: Binny PO Box 3447 Tamarama NSW 2026 Phone (02) 93009050